As organizations move beyond straighforward implementations of Web Services to the more complex world of Service-Oriented Architecture (SOA), maintaining the quality of the implementation in the face of changing business requirements becomes an increasingly difficult challenge. In the final analysis, quality represents how well a system meets the needs of the business, so when the business case for SOA calls for business agility, SOA quality means meeting business requirements as those requirements are in an ongoing, continual state of change.

As a result, SOA quality extends well beyond traditional quality assurance tasks to cover the full Service lifecycle, and encompasses both SOA management and governance into a broad set of capabilities that any organization must implement in order to be successful with their SOA initiatives.

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