In today’s post-dot.com world of tight IT budgets, increased regulation, global competition, and accelerating change, companies (and governments) require quantifiable results from their investments in technology. No executive will sign off on any investment in new technology without a solid expectation for how it will deliver value to the business. When people understand an established technology and how it will provide value over time, calculating the return on investment (ROI) for an IT expenditure will often be a straightforward process. However, calculating ROI on projects involving new technologies or emerging IT approaches like Service-Oriented Architecture (SOA) is frequently more of an art than a science.Download File