While network latency, packet loss and jitter cause performance problems with voice and video applications, Web services propose a different set of challenges for IT staff familiar with monitoring the performance of applications connected to specific servers. “SOA and Web services require active management and an intermediary within the systems,” says Ron Schmelzer, a senior analyst at ZapThink. “Passive management will send a task to a human; active management will do something about it if something goes wrong along the service chain.”

Read more at: TechWorld